Shipping Policy

The sections below set out the service standards used by this store.

Tracking and delivery help

We send a tracking number when the parcel is dispatched. If tracking stalls or a delivery appears damaged, incorrect, or incomplete, contact us promptly so we can investigate and provide the appropriate remedy.

Where we ship

We ship only to addresses within the United States. Every US order receives free standard shipping.

Processing and transit

Orders are typically prepared in 1–2 business days. Standard transit then takes approximately 4–6 business days. Business days exclude weekends and public holidays.

Contact details

Store: The Ordinary
Email: Support@theordinaey.shop
Phone: 914-803-9099
Postal address: 3202 Brown Rd, Albion, New York, 14411, United States