Contact Us

The terms below describe the service standards used by this store.

How to reach us

Contact us with inquiries about orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

Contact details

Store: The Ordinary
Email: Support@theordinaey.shop
Phone: 914-803-9099
Postal address: 3202 Brown Rd, Albion, New York, 14411, United States